Effective Date: 9/30/2025
Website: chromaticfxmedia.com

At ChromaticFX Media, your privacy is very important to us. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when you visit our website, use our services, or interact with our team. By accessing or using our site, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, billing details, or other information you provide when contacting us, booking a service, or signing up for our resources.

  • Media Assets: Photos, videos, or property details you provide for media production.

  • Technical Information: Browser type, IP address, device information, and cookies to improve website performance and user experience.

  • Payment Information: Processed securely through third-party payment providers. We do not store sensitive payment details.

2. How We Use Your Information

Your information may be used for:

  • Delivering photography, videography, branding, and media services you request.

  • Sending invoices, receipts, or important service updates.

  • Responding to inquiries or customer support requests.

  • Improving our website and tailoring services to better meet client needs.

  • Sending occasional marketing emails, newsletters, or promotions (you may opt out anytime).

3. Content Ownership & Usage

  • Media created by ChromaticFX Media (photos, videos, designs, reels, etc.) remains our intellectual property unless otherwise agreed.

  • Clients receive a single-use license for their purchased content (e.g., property listings, marketing campaigns, or brand use).

  • Redistribution, resale, or use beyond the agreed purpose is not permitted without written permission.

4. Sharing Your Information

We respect your privacy and do not sell or trade your personal information. However, we may share information in the following cases:

  • With trusted third-party partners (e.g., payment processors, hosting providers) who help us deliver services.

  • To comply with legal obligations or protect our rights.

  • If required for business operations such as subcontracting (always with confidentiality agreements in place).

5. Data Security

We implement reasonable safeguards to protect your personal and media data. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but some site features may not function properly.

7. Your Rights

You have the right to:

  • Access, update, or request deletion of your personal data.

  • Opt out of marketing communications.

  • Request clarification on how your information is being used.

To exercise these rights, please contact us at [Insert Business Email].

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

ChromaticFX Media
📍99 Beaver St N, Newcastle, ON L1B 1HC
📧 chromatic@chromaticfxmedia.com
📞(674) 302-6647